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Home Banking Disclosure

To access your CU Online you need to type in your account number and PIN.  After three failed attempts your account will be locked out and you can contact the credit union to unlock your account.   To receive your statements by e-statement you must accept the terms. 

The following services are allowed within the home banking system:

  1. Transfers between accounts,
  2. Check account balances,
  3. View pending transactions,
  4. View your statements,
  5. Request a check,
  6. Sign up for bill pay if you have a checking account,
  7. Make address or phone number changes,
  8. Sign up for mobile banking, and
  9. Sign up for e-alerts and e-notices. 

    The member enters web-based home banking through the home banking login, provided on their credit union’s website. INTECH also offers the ability to host a login page that is specifically designed and created for the Credit Union. Accounts are secured with a minimum access of Account Number and PIN.  Communications between the end user are encrypted using a 1024 SSL Certificate. This encrypts data between the home banking server and the member’s computer. It is the responsibility of the member to keep their access credentials secret. The member may change their security settings at any time within the home banking site.

Billing Errors.  In case of errors or questions about electronic funds transfers from your savings and checking accounts, telephone us at the following number or send us a written notice to the following address as soon as you can.  We must hear from you no later than sixty (60) days after we sent the FIRST statement on which the problem appears.  Call us at:

     (936) 829-1616 or 1-877-829-1616  or write to: Temple-Inland FCU      109 N. Temple Dr.      Diboll, TX  75941

  • Tell us your name and account number.
  • Describe the electronic transfer you are unsure about, and explain as clearly as you can why you believe the Credit Union has made an error or why you need more information.
  • Tell us the dollar amount of the suspected error.

         *If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business

    •      days.  We will tell you the results of our investigation within ten (10)* business days after we hear from you and will

           correct any error promptly.  If we need more time, however, we may take up to forty-five (45)** days to investigate

           your complaint or question.  If we decide to do this, we will credit your account within ten (10)* business days for the

           amount you think is in error, so that you will have the use of the money during the time it takes us to complete our

           investigation.  If we ask you to put your complaint or question in writing and we do not receive it within ten (10)

           business days, we may not credit your account.  We will tell you the results within three (3) business days of  

           completing our investigation.  If we decide that there was no error, we will send you a written explanation.  You may

           ask for copies of the documents that we used in our investigation.   

            ** If you give notice of an error within thirty (30) days after you make the first deposit to your account, we will have

            twenty (20) business days instead of ten (10) business days.

           *** If you give notice of an error within thirty (30) days after you make the first deposit to your account, notice of an

           error involving a transaction initiated outside the U.S. possessions and territories, we will have ninety (90) days

           instead of forty-five (45) days to investigate.

            NOTE: If the error you assert is an unauthorized VISA transaction, other than a cash disbursement at an ATM, we

            will credit your account within five (5) business days unless we determine that the circumstances or your account

            history warrant a delay, in which case you will receive credit within ten (10) business days.

 

Website Terms of Use

The Temple Inland Federal Credit Union web site is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Temple Inland FCU web site constitutes your agreement to all such terms, conditions, and notices. Modification of these terms of use Temple Inland FCU reserves the right to change the terms, conditions, and notices under which the Temple Inland FCU Site/Services are offered. You are responsible for regularly reviewing these terms and conditions and additional terms. Your continued use of the Temple Inland FCU Site/Services constitutes your agreement to all such terms, conditions, and notices. Personal and non-commercial use limitation: Unless otherwise specified, the Temple Inland FCU site is for your personal and non- commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the Temple Inland FCU site. Links to third party sites: The Temple Inland FCU Site/Services may contain links to third party Web sites ("Linked Sites"). The Linked Sites are not under the control of Temple Inland FCU and Temple Inland FCU is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Temple Inland FCU is not responsible for webcasting or any other form of transmission received from any Linked Site nor is Temple Inland FCU responsible if the Linked Site is not working appropriately. Temple Inland FCU is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Temple Inland FCU of the site or any association with its operators. You are responsible for viewing and abiding by the privacy statements and terms of use posted at the Linked Sites. Any dealings with third parties (including advertisers) included within the Temple Inland FCU Site/Services or participation in promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such dealings or promotions, are solely between you and the advertiser or other third party. Temple Inland FCU shall not be responsible or liable for any part of any such dealings or promotions. No unlawful or prohibited use.  As a condition of your use of the Temple Inland FCU Site/Services, you will not use the Temple Inland FCU Site/Services for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the Temple Inland FCU Site/Services in any manner which could damage, disable, overburden, or impair any Temple Inland FCU Site/Service(s) (or the network(s) connected to any Temple Inland FCU Site/Service(s)) or interfere with any other party's use and enjoyment of any Temple Inland FCU Site/Service(s). You may not attempt to gain unauthorized access to any Temple Inland FCU Site/Service, other accounts, computer systems or networks connected to any Temple Inland FCU Site/Service, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Temple Inland FCU Sites/Services. Termination/Access restriction: Temple Inland FCU reserves the right, at its sole discretion, to terminate your access to the Temple Inland FCU Site/Services and the related services or any portion thereof at any time, without notice. Temple Inland FCU may also terminate or suspend your access to Temple Inland FCU Site/Service(s) for inactivity, which is defined as failing to log into a particular service for an extended period of time, as determined by Temple Inland FCU. Upon termination of the Temple Inland FCU Site/Service, your right to use the Temple Inland FCU Site/Service immediately ceases. Temple Inland FCU shall have no obligation to maintain any content or to forward any unread or unsent messages to you or any third party.